Testimonials

Sheryl set-up an on-boarding advisory desk and provided analysis, training and communications across the Consumer Bank and Wealth (CBW) division at Westpac New Zealand, (which covers the bulk of the bank in terms of employee numbers, including the entire retail network) in order to improve AML/CFT obligations and ensure Westpac employees know their customer (KYC).

By the end of her tenure, Sheryl had established a highly proficient, motivated and well trained KYC Support team embedded within CBW Risk. The team operated efficiently and effectively due to Sheryl’s hands-on approach, including on-going process enhancements and useful management information which reported to executive and board level.

A measure of Sheryl’s success is that by the time she left CBW, the division was tracking well within risk appetite tolerance settings for AML/CFT obligations. Sheryl’s ability and achievements are highly regarded and respected by the CBW leadership, management and her staff.

I have worked with Sheryl twice in the past 5 years during which time she has demonstrated a passion and high level of capability in delivering AML compliant solutions.

Sheryl actively maintains her training as well as her professional networks ensuring that she is fully equipped with the right techniques with which to fully support a variety of clients appropriately. I would not hesitate to employ Sheryl to deliver a quality and timely solution.

Sheryl worked with me at BNZ as a Business Analyst/Compliance Consultant on Know Your Customer (KYC) and a number of other compliance projects. Sheryl was instrumental in the success of the project as her gap analysis and process recommendations ensured that BNZ received a “Nil” audit with Reserve Bank of New Zealand (RBNZ). Sheryl provides her own unique approach and I really appreciated her guidance and honest/open approach.

Sheryl and I were part of the management team for Anti-Money Laundering (AML) operations across the Royal Bank of Scotland (RBS) Group with execution teams in the US, Singapore, UK, Poland, Netherlands and India all working according to the same, global process. Sheryl led the implementation of the global approach to quality management and I was the global head of process management. In short, my team set the global procedures in place, and her team ensured the procedures were followed – or needed improving. I came to respect her as a very professional, well-grounded and driven sparring partner, and fun person to work with.

Sheryl was a key member of and a strong contributor to the team that was responsible for designing a global Quality Assurance/Quality Management programme for ABN AMRO Bank. This programme was critical for assuring the integrity of the bank’s operational AML framework. In addition Sheryl set up the Europe Quality Programme and demonstrated her strong leadership skills by professionally managing a team of subject matter experts to support this important task through a turbulent period in the bank’s history.

In my role, I was responsible for setting up a global support desk for a global project within a global bank for a global Know Your Customer (KYC) project. I hired Sheryl Phillips.

Sheryl acted throughout the whole support desk project as my right hand in organising the tasks, setting up the global processes including implementing an IT Infrastructure Library (ITIL) issue management system, realising the whole project in time, and with high quality.

I could not have done it without her.